I HATE THE CITY'S BUILDING AND SAFETY DEPARTMENT!!! I had to call them to get information on a variance that I need to get in order to build a higher fence at our office. They put me on hold for freakin' 18.57 minutes!!! I have it recorded on my damn cell phone. When the stupid code engineer finally answered, he spent TWO FREAKIN' MINUTES talking with me to answer my damn question!!! FIND A BETTER WAY TO ANSWER FREAKIN' QUESTIONS! GET ON EMAIL, BASTARDS! mfs!